Frequently Asked Questions

1. How long are shipping times?

Your products will ship within seven days of your order, and then take up to two weeks to reach your doorstep. Most products at paisiico.com has an estimated delivery time between 7-35 days. If we are experiencing a high volume of orders shipments may be delayed by a few days. Allow additional days in transit for delivery.

2. What's your return policy?

Instead of returning physical items, you can contact us for refund options. Just tell us what went wrong, send along a picture, and we’ll provide you refund options. Then, if possible, you can donate your product to a local charity or recycle it.

We do not offer refunds for digital products.

3. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll make it right or give you a refund. You won’t be asked to ship the product back to us.

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.